by Naomi Gleit
A fundamental growth framework emphasizing that you cannot grow what you cannot measure. It shifts focus from acquisition to retention and engagement by removing barriers systematically.
Core Principles
- 1.Understand: Instrument everything. If you don't have data, stop the roadmap and build logging (e.g., 'I guess when you can know').
- 2.Identify: Find macro barriers (access, language) and micro barriers (UI friction, 20% drop-off at email confirm).
- 3.Execute: Build product solutions to remove these barriers rather than marketing around them.
"The insight that we had is actually the product is the biggest lever to drive growth."