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Sarah Tavel

Episode #260

General Partner at Benchmark

Benchmark

🎯Product Strategy📈Growth & Metrics

📝Full Transcript

18,706 words
Sarah Tavel (00:00:00): I think a lot of people think about markets almost like these bodies of water, it's like it's this big body of water that we're going after. I actually think that the most interesting markets, you have to think of them like currents where you're there's something happening in the market that's creating this current where you can have a plank of wood that you've put on the river and it's going to pull you forward. Versus a market that doesn't really have that momentum to it, you're going to have to build something really big and fancy to make any progress. That's why we care less about market size because really, what you're looking for when you're looking at a market, are what are the dynamics of change, what's the current and momentum that's going to pull the company and make the job easier for the founders to actually build something that endures. Lenny (00:00:56): Today, my guest is Sarah Tavel. Sarah is a partner at Benchmark, one of the most preeminent venture capital funds in the world, where she focuses on investing in consumer and marketplace startups. Prior to Benchmark, Sarah was the first product manager at Pinterest. And though I normally have a policy against VCs on the podcast, as you'll see, Sarah thinks very much like a product and growth leader. And I always learn a ton talking to Sarah about startups and marketplaces. We also learn in our conversation, she used to play rugby and was apparently one of the best tacklers in her league. (00:01:28): In our conversation, we unpack two of Sarah's killer frameworks for building a startup. One, the hierarchy of engagement, which is an incredibly useful lens for trying to figure out how to grow and scale your consumer startup. And then, the hierarchy of marketplaces, which is an incredibly useful guide for helping you build your marketplace startup. If you're building a consumer startup or a marketplace, this episode is for you. We get really nerdy and really deep, just the way I ...

💡 Key Takeaways

  • 1Identify your product's 'Core Action'—the specific user behavior that correlates with retention, not just app opens.
  • 2Great consumer products must get better the more you use them (accruing benefits) and harder to leave (mounting loss).
  • 3For marketplaces, not all GMV is equal; focus on 'Happy GMV' where customer satisfaction ensures retention.
  • 4Start by boiling a thimble, not the ocean: constrain your marketplace initially (geography or category) to achieve liquidity.
  • 5Think of markets as currents (momentum/timing), not just bodies of water (size).
  • 6Anonymity in social products often fails because it prevents the accumulation of social capital and mounting loss.

📚Methodologies (2)

🎯 Product Strategy

A three-level framework to gauge the quality of growth. It starts with completing the core action, moves to retention through accruing benefits, and culminates in virtuous loops where usage fuels further growth.

Core Principles

  • 1.Level 1: Grow engaged users who complete the 'Core Action' (e.g., Pinning), not just visitors.
  • 2.Level 2: Retain users by ensuring the product gets better with use (Accruing Benefits) and creates 'Mounting Loss' if they leave.
  • 3.Level 3: Self-perpetuating loops where user activity (kinetic energy) re-engages others or improves the ecosystem.
  • +1 more...

"If a user isn't doing this [core action], they're not really a user to the product. That's why the MAU thing doesn't really mean anything."

#hierarchy#engagement#strategy
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📈 Growth & Metrics

A roadmap for marketplace domination. It begins with extreme focus to prove value ('Happy GMV'), moves to tipping the market via loops, and ends with dominating the market to achieve profitability.

Core Principles

  • 1.Level 1: Focus on the 'Thimble'. Constrain the market (geo/category) to maximize 'Happy GMV' (retention-led transactions).
  • 2.Level 2: Tip the Market. Reach a saturation point where growth becomes organic via tipping loops (e.g., supply brings demand).
  • 3.Level 3: Dominate. Become #1 by a wide margin to capture the economic rents and withstand competition.
  • +1 more...

"Not all GMV is created equal... It's a lot easier to get to $1M of GMV when you're skimming the cream on this big ocean of a market, than to be very, very focused on a smaller market."

#hierarchy#marketplaces#growth
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