Lenny (00:00:02): I feel incredibly lucky to have gotten to work with Sanchan while I was at Airbnb. He joined Airbnb as a director of product and quickly moved up the ranks to head of product for all of Airbnb. Before Airbnb, he spent almost four years at Instagram as head of product for Instagram Ads, and then he created and led the Instagram Shopping product and team. (00:00:21): Before that he was director of product at Yahoo and a PM at Microsoft. And today he's the VP of product at Coinbase. I don't think I've worked with a harder working PM, particularly someone who's incredibly kind and nice and generous. (00:00:34): In my conversation with Sanchan, we cover what he's learned from working with some of today's best CEOs, including Brian Chesky, Brian Armstrong, Zuck and Kevin Systrom, what it was like inside Airbnb when COVID hit and how they made it through travel completely stopping, how to set up your product development process at a startup, tips for hiring amazing product managers, when to hire your first PM, when to A/B test and when not to, and so much more. (00:00:59): I hope you enjoy this episode as much as I did. So many product managers are basically treated like project managers. You get higher thinking that you'll be deep in product strategy and vision, and getting to know your customers, only to wind up organizing other people's work and finding backlogs and optimizing tiny, tiny features. (00:01:21): If this sounds familiar, you need Dovetail. Because Dovetail gets that the true heart of product management is understanding what customers want, why they want it and how to give it to them. That's why Dovetail built a suite of user research products that help you get to the core of what your customers really want and why they want it. (00:01:38): Dovetail offers a suite of powerful analysis tools to help you identify themes, patterns and insights in your customer interviews, allowing you to make better, data informed decisions about what sol...