Noah Weiss (00:00:00):
We have this mental metaphor that we talk a lot about, getting to the next hill. The actual wording is "Take bigger boulder bets." I think teams can often get lost crawling up that hill, not realizing that there's a huge, incredibly beautiful range behind it where we've over time freighted new teams from scratch that incubated in a new area before the areas mature.
Noah Weiss (00:00:19):
We did that with a lot of these native audiovisual products like huddles and clips really in the pandemic because our customers were demanding it from us. I think in the AI space, we're trying to hear from customers, what do you wish Slack could do if it had these new superpowers? Let's incubate a couple teams or prototype, give them space to run and pilot and then get something to launch that's amazing. Blows people away. That's the formula that we've seen.
Lenny (00:00:45):
Welcome to Lenny's podcast where I interview world-class product leaders and growth experts to learn from their hard one experiences building and growing today's most successful products. Today my guest is Noah Weiss. Noah is chief product officer at Slack where he spent the last seven years. Prior to that he was head of product at Foursquare, which is near and dear to my heart as you'll hear at the top of this episode. Prior to that, he was a PM at Google and at Fog Creek Software.
Lenny (00:01:10):
In our conversation we cover the 10 traits of great product managers, how to work effectively with strongly opinionated and product-minded founders, what Noah has learned about working effectively with AI in your product over his last 15 years at Google and Foursquare and now Slack. We talk about a process called Complaint Storms that helps Slack build better product. Plus, what he is learned from Slack's self-service business plateauing back in 2019 and how they turned it around and what they took away from that experience.
Lenny (00:01:38):
Also, how he thinks about competition with Mic...