Lenny Rachitsky (00:00:00): I think you see in the team at Linear that a lot of people don't see, which is that there's not actually a trade-off between speed and quality. Nan Yu (00:00:06): People talk about this as if there were a trade-off because when they think about speed, the thing they over-index on is rushing or being sloppy. What they should be indexing on is being really competent. If you look at people who are at the pinnacle of their craft, you can basically tell how good the output is going to be of their work product by how fast they're going. Lenny Rachitsky (00:00:26): What does speed look like when you say it can be done quickly and high quality? Nan Yu (00:00:30): What it really looks like is you have some rough time budget for how long you think something's going to take. By the time 10% of it has passed, after week one, you have something that works that tests some kind of key hypothesis internally. Lenny Rachitsky (00:00:42): I imagine a criticism you all get. Over time, you'll probably become a bloated piece of software as well. Nan Yu (00:00:47): When we examine this problem, we look at, "Well, what feature requests can we debate and what kind of feature requests do we absolutely have to say no to?" The stuff that we absolutely have to say no to is the exact kind of thing that leads to this bloatedness that makes ICs hate their lives. Lenny Rachitsky (00:01:02): Something that your head of sales shared with me is how impressed he is with the way you ask questions on customer calls and just keep digging and digging until you get to something. Nan Yu (00:01:10): My goal is to feel bad in the same way that customers feel bad. Lenny Rachitsky (00:01:17): Today, my guest is Nan Yu. Nan is Head of Product at Linear, which is one of the most beloved, most beautifully designed, and also the fastest growing B2B SaaS product out there today. You rarely see the kind of love that people have for Linear for any enterprise B2B SaaS product. So, the...