Hari Srinivasan (00:00:00):
It was March 2020 and we were just watching COVID hit. It was just this heartbreaking moment where in the feed you were seeing all these people, by no fault of their own, starting to post that they've lost their job. We started seeing in our data is you had some areas like maybe hospitality was really getting hit, but some areas like customer service that just couldn't hire enough. You'd think the marketplace would balance pretty quickly. You'd think, okay, maybe these people will start moving to other jobs, but it wasn't happening.
(00:00:24):
A large reason behind this, people are used to looking for certain particular titles, and they didn't start realizing other people could do this job. We made a pretty big push in something we call skills-first hiring. This was the idea that we could translate people's experiences into a set of skills, and by that we could help them really start balancing the marketplace with a much different system. I think that the job market is rebalancing, but it's being done, the pathways are being done in a very different way that seems to be maybe a change that holds through these ups and downs. That'll be very interesting to see.
Lenny (00:00:57):
Welcome to Lenny's Podcast, where I interview world-class product leaders and growth experts, to learn from their hard-won experiences building and growing today's most successful products. Today, my guest is Hari Srinivasan. This episode has a hilarious story.
(00:01:11):
On Twitter, an account called The Curious PM tagged me with a request to have someone from LinkedIn come on the podcast and talk about how they operate and what they've learned about building products that serve so many different types of customers. I replied asking for any suggestions for who he thought I should specifically talk to, and he suggested Hari Srinivasan, by doing some research on LinkedIn. I reached out to Hari, told him about this tweet and he agreed. Here's the episode.
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