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Barbra Gago

Episode #30

Founder & CEO (Pando), former CMO (Miro)

Pando

🎯Product Strategy📈Growth & Metrics

📝Full Transcript

9,953 words
Barbra Gago (00:00): When you're building a category, you need to make sure that there is a category that's validated by analysts and directory sites and things like that. But also, you want to have a lot of traction in terms of thought leadership like why is this the category? What are the unique value propositions of this particular thing? What are the pain points it solves? And then of course, getting a lot of content around because when you're generating a new category, you're also needing to educate buyers that there is a category that they can now budget for and why they should allocate budget for that. Lenny (00:40): Welcome to Lenny's podcast. I'm Lenny, and my goal here is to help you get better at the craft of building and growing products. I interview world class product leaders and growth experts to learn from their hard learned experiences, building and scaling today's most successful companies. Lenny (00:54): Today, my guest is Barbra Gago. Barbra was chief marketing officer and global head of Marketing at Miro where she helped build their global brand and create a whole new software category for the space. Before that, she was VP of marketing at Greenhouse where she brought the product to market and led their go-to market strategy. And she was also head of marketing at CultureAmp where she helped build their go-to market plan and close their first 50 customers. Lenny (01:18): In our conversation, we focus on three topics: creating your own category, when it makes sense to explore that, when to avoid it and how to go about it; building your brand and rebranding when it makes sense to, and building opinionated software. I've never seen a post or a podcast get as deep into category creation or rebranding, and I'm confident that you will learn something valuable from this podcast. With that, I bring you Barbra Gago. Lenny (01:46): This episode is brought to you by AssemblyAI. If you're looking to build powerful AI-powered features in your audio or vid...

📚Methodologies (3)

🎯 Product Strategy

A systematic check to determine whether to create a new category or compete in an existing one by analyzing market conditions, customer psychology, and budget realities.

Core Principles

  • 1.Assess Budget: Do buyers have an existing line item?
  • 2.Analyze Language: How do customers describe their pain?
  • 3.Check Competition: Are others validating the space?
  • +1 more...

"When you're building a category... you want to have a lot of traction in terms of thought leadership... but also educate buyers that there is a category they can now budget for."

#category#viability#audit
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📈 Growth & Metrics

A rebranding framework that treats brand evolution as a product development process, utilizing agile sprints, cross-functional squads, and user feedback loops.

Core Principles

  • 1.Brand as Product: Use agile sprints and tickets.
  • 2.Cross-functional Ownership: Involve legal, product, and sales early.
  • 3.Customer Inclusion: Test logos and concepts with users.
  • +1 more...

"With the rebrand at Miro, it was very much rebrand as a product approach... sprint teams and agile... it really required everybody in some way to be involved."

#agile#rebrand#protocol
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🎯 Product Strategy

A product philosophy where software is built to enforce specific values and best practices via hard-coded rules, rather than offering total flexibility.

Core Principles

  • 1.Values First: Define the core philosophy (e.g., reducing bias).
  • 2.Enforced Rules: Hard-code best practices into the UI.
  • 3.Systemic Change: Aim to fix root causes (e.g., pay gaps) via workflow.
  • +1 more...

"Without a system enforcing some of these things, there's too much subjectivity in the process to make it good."

#opinionated#software#strategy
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