💡

InsightHunt

Hunt the Insights

A

Austin Hay

Episode #27

Head of Marketing Technology

Ramp

Execution🚀Career & Leadership

📝Full Transcript

17,321 words
Austin Hay (00:00:00): From 2010 to 2020, we had the golden years of deterministic matching where it was very easy to run an ad and understand with precision who installed the app. Maybe you didn't know their name, but you actually would know their IDFA and you could tie that to their PII. You can't do that anymore. So, what that means is these ad networks are becoming more complex, sophisticated, and interesting, right at the same time that it's harder for marketers to really understand how they're spending money. And so I am paying a lot of attention to how marketers make decisions with probabilistic data because most of the work that I'm doing now is actually saying, well, given that we don't have determinist data about a per certain audience or where somebody came from, how can I find other information that will create a model for 30% of the population and we can use that to extrapolate to a hundred. Lenny (00:00:52): Welcome to Lenny's Podcast, where I interview you world-class product leaders and growth experts to learn from their hardwood experiences building and growing today's most successful products. Today my guest is Austin Hay. Austin is one of the smartest people in the world on the field of MarTech, aka Marketing Technology. He's advised companies like Notion, Airbnb, Walmart, Postmates, Robinhood, even Pete's Coffee and Mars on their MarTech strategy and tactics. He's currently head of marketing technology at Ramp. Before that, he was VP of business operations at Runway. Before that, he was VP of growth at mParticle and the fourth employee at the Unicorn Branch Metrics. He's also a teacher at Reforge on this very topic of MarTech. In our conversation, Austin explains what exactly is MarTech, how it fits into your growth organization when you need to hire a MarTech person and what to look for plus his favorite interview questions. (00:01:43): Also, his favorite tools, frameworks, team structures, and emerging platforms that he's most excited about. ...

📚Methodologies (4)

A sequential diagnostic framework to prevent premature tooling decisions. It forces leaders to define the core issue and the stakeholders involved before ever touching software permissions or procurement.

Core Principles

  • 1.Tools are meant to solve problems; do not start with the tool.
  • 2.Identify the root friction (Problem) first.
  • 3.Identify the stakeholders and workflow owners (People) second.
  • +1 more...

"I like to first say what's the problem? Who are the people involved and what system does it impact? Usually people just jump straight to the system."

#(problem-people-system)#diagnostic#execution
View Deep Dive →
Execution

A data collection strategy that sets up infrastructure for Multi-Touch Attribution (MTA) from day one without requiring expensive third-party tools immediately. It focuses on capturing specific data points at the user-object level.

Core Principles

  • 1.Collect raw parameters (UTMs, Click IDs) at the point of ingestion.
  • 2.Store data on the User Object, not just the event.
  • 3.Preserve the 'First' interaction immutable.
  • +2 more...

"Imagine when a user comes to your website... you store those parameters locally... as UTM first campaign, UTM last campaign. And what you do is every single time that a person comes, you replace the last campaign... with the one that's there."

#future-proof#attribution#schema
View Deep Dive →
Execution

A reframing of the classic 'Build vs. Buy' dilemma. Instead of a binary choice, it advocates for buying the commoditized 90% of a solution and investing engineering resources to build the custom 10% on top of it to create unique value.

Core Principles

  • 1.Avoid the binary 'Build OR Buy' trap.
  • 2.Buy the core infrastructure (the commodity layer).
  • 3.Build the customization layer (the competitive advantage).
  • +1 more...

"You buy the tool to get 90% of the way there and then you build the cool thing on top with the other 10%."

#'build#hybrid#execution
View Deep Dive →
🚀 Career & Leadership

A counter-intuitive leadership philosophy derived from Steven B. Sample. It resists the urge to make immediate binary (black/white) decisions, instead holding a state of 'gray' (suspended judgment) for as long as possible to allow better data to emerge.

Core Principles

  • 1.Resist the immediate urge to categorize as Good/Bad or Yes/No.
  • 2.Maintain 'Gray' status: Gather facts without forming a conclusion.
  • 3.Only collapse into Black/White when the decision deadline forces it.
  • +1 more...

"Thinking gray is actually to not decide for as long as you possibly can before you have to decide."

#'thinking#gray'#protocol
View Deep Dive →